At Hyra, we have a culture and ethos built around having an excellent work-life balance. Naturally, over the festive period and the New Year’s period, our support hours will differ from the norm.

Christmas Period

Over the Christmas period, our office hours will differ to allow our teams to spend time focusing on what truly matters, family and celebrations.

December 22nd

On December 22nd we will be operating a reduced team. The following teams will be unavailable:

  • Account Executive Team

  • Integrations & Developer Hub Team

All other teams will be operating as normal.

December 23rd

On December 23rd we will be operating the following teams:

  • General Support Team

  • Support Engineering Team

  • Sales Team

December 24th 🛷🎅

On December 24th, no teams will be available. If you are facing an emergency issue that needs instant assistance, please email our dedicated emergency team at [email protected], who aim to reply within 24 hours. Please include as much detail as possible in your email, with exactly what you want, with screenshots if possible.

December 25th 🎄🎁

On December 25th, no teams will be available. If you are facing an emergency issue that needs instant assistance, please email our dedicated emergency team at [email protected], who aim to reply within 24 hours. Please include as much detail as possible in your email, with exactly what you want, with screenshots if possible.

December 26th 🦃

On December 26th, no teams will be available. If you are facing an emergency issue that needs instant assistance, please email our dedicated emergency team at [email protected], who aim to reply within 24 hours. Please include as much detail as possible in your email, with exactly what you want, with screenshots if possible.

December 27th

On December 27th, we will be operating our General Support Team, which will have increased capacity to catch up on the support backlog. Please be aware that responses times will inevitably be increased, and we will be aiming to reply to all customers within 7 days (up from our usual 3 days)

December 28th

On December 28th, we will be operating our General Support Team, which will have increased capacity to catch up on the support backlog. Please be aware that responses times will inevitably be increased, and we will be aiming to reply to all customers within 7 days (up from our usual 3 days)

December 29th

Teams will resume as normal. Please be aware that an additional wait time may still occur.

December 30th

Teams will continue as normal. Please be aware that an additional wait time may still occur.

December 31st 🎆

On December 31st, no teams will be available. If you are facing an emergency issue that needs instant assistance, please email our dedicated emergency team at [email protected], who aim to reply within 24 hours. Please include as much detail as possible in your email, with exactly what you want, with screenshots if possible.

January 1st 🍾

On January 1st, no teams will be available. If you are facing an emergency issue that needs instant assistance, please email our dedicated emergency team at [email protected], who aim to reply within 24 hours. Please include as much detail as possible in your email, with exactly what you want, with screenshots if possible.

January 2nd

On January 2nd, we will be operating our General Support Team, which will have increased capacity to catch up on the support backlog. Please be aware that responses times will inevitably be increased, and we will be aiming to reply to all customers within 7 days (up from our usual 3 days)

January 3rd

On January 3rd, we will be operating our General Support Team, which will have increased capacity to catch up on the support backlog. Please be aware that responses times will inevitably be increased, and we will be aiming to reply to all customers within 7 days (up from our usual 3 days)

January 4th

Teams will resume as normal. Please be aware that an additional wait time may still occur.


Things to consider

Teams covered under an SLA are exempt from the above and will continue to receive normal support throughout the holidays.

Our Systems Engineers will continue to be available 24/7, monitoring the platform for stability.

Have a very Merry Christmas and a Happy New Year!

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